MI:IN [미인] Refund Policy.

Last Updated: 21/01/25

Thank you for shopping at MI:IN [미인], the UK’s Korean beauty shop.

We’re committed to providing you with high-quality Korean cosmetics and exceptional customer service; however, we understand that sometimes you may need to return a product you purchased from our online store. No worries, we’re happy to help! Please note there are a few requirements your item/s have to meet to be eligible for a refund.

Please read our policy below for all the details.

How to make a return (an overview)

1. Before starting the returns process, please carefully read and comprehend this policy.

2. Please check that your item is eligible for a refund by cross-checking it against our list in section 1.3

3. Send an email to kbeautymiin@gmail.com with your order number and return request.

4. Receive instruction and confirmation from our customer service team

5. Prepare, package, and label your items for shipment to our returns address

6. Once the item arrives, we will notify you and confirm the refund status.

7. If our assessment deems the item/s eligible and in line with this policy, you will receive a refund to your original payment method.

1. RETURNS

To be eligible for a return, you must meet the following criteria.

1.1 You must notify us within 14 days of receiving your order. You will then have up to 28 days from receiving your order to return the unused item(s) to us.

1.1.a Notify us by sending an email to kbeautymiin@gmail.com with the subject “REFUND”, along with your order number. If you fail to notify us in this way, we can not guarantee that your refund will be processed.

1.1.b Proof of purchase must be provided with a valid online order number

1.2 Items must have been purchased via our online shop kbeauty-miin.co.uk

1.2.a If you send us an item not purchased from our store, we will not send this back to you.

1.2.b We do not offer refunds/returns for items purchased at any of our offline retail locations (see section 8)

1.3 Item Eligibility

Once the item arrives, in order to pass our assessment process and ultimately receive a refund, the item/s must meet ALL the following requirements:

• Must be unopened, with fully intact hygiene seals (if applicable)

• Must be in the original packaging

• Must contain any additional pieces such as but not limited to spatulas/other application tools

• Must show no signs of wear or use, including any damage to the outer packaging.

We cannot process refunds for products that have been opened or broken hygiene seals.

2. SHIPPING YOUR RETURN ITEMS

2.1. We do not currently offer free returns. You will be responsible for arranging the return including postage fees, and any costs encountered are non-

refundable/ not reimbursed.

2.2 If your return item arrives damaged (including the outer box), the item will not be eligible for a refund.

2.3. If an item is lost during transit, it will not be considered as returned, and therefore not eligible for a refund.

2.4. Shipping Tips:

• We always recommend using a tracked delivery service

• Remember to keep a copy of your postage receipt that includes the tracking number. Please note that we can only assume responsibility for your return once it has been received at our warehouse.

• We always recommend using a sturdy box to package your items when preparing to return them. Remember to use padding to minimise the chances of damage.

3.REFUNDS

3.1. After we receive your returned item, we will thoroughly inspect it and promptly inform you of its arrival. Following the inspection, we will promptly update you on the status of your refund.

3.2. If your return is approved, we will initiate a refund to your original payment method.

3.2.a You will receive the credit within 2-3 business days, depending on your card issuer’s policies.

3.2.b Refunds only go to the original payment card used. If it happens to be cancelled or expired, we cannot redirect payment.

3.3 If your items are returned and deemed not eligible for a refund, we will not return the items to you.

3.4. If there is an open chargeback case between you and our company, we can only issue refunds once the case has been closed.

4.EXCHANGES

4.1. We do not offer direct exchanges. If you want to exchange an item, please follow the return process outlined in this policy and place a new order for the item you want.

5. DAMAGED OR DEFECTIVE ITEMS

5.1. In the unlikely event that you receive a damaged or defective item, please get in touch with us as soon as possible (no later than 28 days after receiving the item). We will provide instructions for returning the item and offer you a replacement or a refund.

5.2 You may be required to provide pictures of the item and the outer box packaging. So please avoid disposing of the packaging before contacting us.

5.3 More information about our policy on defective/ damaged items can be found in our TERMS OF SERVICE.

6. ORDER CANCELLATION

6.1. Orders can be fully cancelled and refunded, provided our warehouse team has yet to pack or fulfil. If you wish to cancel your order for any reason, please complete our “CONTACT FORM” at your earliest convenience.

7. HIGH RETURN RATE

7.1 We reserve our right to limit or refuse your ability to order items if your returns rate is considered to be consistently higher than average.